What is XMart.Biz?

XMart.Biz is a marketplace of digital goods and services where you can buy and sell various digital goods, such as social media accounts, emails, and others. The site operates on the principle of Escrow service, meaning that funds for the purchase are held in a special account until the buyer has a warranty period. Thus, we ensure the security of transactions and protection from fraudsters.

How can I find the product I need?

To find the product you need, you can use the search bar at the top of the site or go to the category you are interested in. You can use a filter to make it easier to find the product you need in the category. For example, you can sort the results by price or select a product by the required number of balances.

How can I be sure of the quality of the product and the seller's reliability?

Before buying, we recommend paying attention to the following factors:
- Customer reviews. They are left by users who have already purchased the product in this store and are now sharing their experience. Reviews will help you understand how high-quality the product is and how reliable the seller is. The more positive reviews a store has, the more reliable it is, and the higher the quality of the product.
- Store rating. This is a generalized indicator of how well the seller fulfills their obligations to customers. A higher rating indicates greater trust in the seller and higher quality of the product.
- Security deposit. These are funds that the seller put on a special balance and which can be used to compensate buyers by Sevris. The larger the security deposit, the more confident the seller is in the quality of their product.
- Product description. This is important information provided by the seller about the product, which contains the characteristics of the product, terms of use, warranties and return policies. If the product does not match the description, open a dispute.

How to pay for and receive the product?

In order to pay for and receive the product, you need to complete the following steps:
- Log in to your personal account (if you do not have one, then you must first register on the site)
- Top up your balance in your personal account in one of the available ways
- Select the desired product and read the product description and store rules
- Click on the “Buy” button, enter the desired quantity of the product and confirm your order
- After that, funds will be transferred from your balance to a special account and will remain there until the product is under warranty
- The product will be ready for receipt immediately after payment and can be provided as a download link, text file, screenshot or other format, depending on the type of product. You must check the product for compliance with the description and functionality.
- If you are satisfied with the purchase, you will be able to leave your feedback on the transaction. If you are not satisfied with the purchase or the product does not match the stated description, you can open a dispute with the seller during the warranty period provided by the seller.

How can I contact the seller?

You can use the online chat to contact the seller. To access the chat, you need to log in to the site. Also, if you buy a non-working product, you can open a dispute and contact the seller in it.

How can I contact the site administration?

You can contact the service's technical support via chat during business hours (from 10:00 to 20:00 UTC +2 daily).
You can also contact the service's technical support via the Telegram bot, the link to which is available on the Contacts page.

How can I return or exchange an item?

If the item you received does not match the description or is non-working, you can exchange it or return the money. To do this, you need to do the following:
- Go to "Purchases" and open a dispute for the required product, indicate the reason for the dispute, describe the problem, attach evidence (screenshots, videos, and other evidence according to the store rules) and indicate what you want to receive as a solution (refund, exchange of goods, partial refund, etc.)
- Try to solve the problem through dialogue. In most cases, sellers are interested in maintaining their reputation and customer satisfaction, so they are willing to compromise
- If you were unable to agree with the seller or he does not respond to your messages in the dispute for more than 24 hours, invite the administration to the dispute to resolve the situation by an independent party
- The service administration may request additional information from you or the seller in order to make an objective and fair decision that will be final and binding on both parties
- If the service administration decides in your favor, you will receive the requested decision (refund, exchange of goods, partial refund, etc.). If the site administration decides in favor of the seller, you will not be able to receive the requested decision, and the funds for the goods will be transferred to the seller.

What guarantees and protection are provided to buyers?

The service provides the following guarantees and protection to buyers:
- Escrow service. This means that the funds for the goods are held by us in a special account until the buyer has a warranty period for the purchase. This approach guarantees that the buyer will not lose their money if a non-working product is provided or does not match the description. In turn, the seller ensures their own security by having the right to request evidence of non-workingness from the buyer. All purchase rules are spelled out in the description of each store, and can also be duplicated in the description of the goods.
- Disputes and arbitration. In the event of a problem with the goods or the seller, the buyer can open a dispute on the site and contact the site's support service to resolve the problem. The site administration will act as an independent arbitrator and make an objective and fair decision that will be binding on both parties. The site administration may also apply punishment to violators in the form of blocking their accounts, confiscating their balance or other measures.
- Reviews and ratings. The buyer can leave their ratings and comments about the seller and the product after the transaction. Thus, the buyer can help other buyers by sharing their experience, praising or complaining about the seller or the product.

What are the rules and requirements for buyers?

Requirements for the buyer:
- Be a legally competent person
- Have a valid email address
- Check the product in a timely manner for compliance with the description and functionality, leave your feedback on the transaction, and also comply with the rules and conditions for using the product specified by the seller
- Carefully study the product description, customer reviews, seller rating and other information before making a purchase
- Behave politely and respectfully towards the seller, the site administration and other buyers, do not violate laws, do not violate the rights and interests of third parties, do not use the product for illegal or unfair purposes, do not spread false or malicious information, do not commit fraudulent or other actions that may harm the service, the seller or other buyers
- When creating an account on the service, the buyer automatically agrees to the Privacy Policy and User Agreement
- The buyer is fully responsible for their choice and cannot claim a refund or exchange the product if it does not meet their expectations and needs, provided that the product matches the description and works properly.